Terms and Conditions

Conditions of Use

All content found on the website is property of Mele Direct, its affiliates, product manufacturers and is protected by United Kingdom \ international copyright laws. Mele Direct grants access to the site solely for personal internet shopping purposes.

Images, product listings, descriptions, prices, account information etc cannot be taken from the site unless given written permission. The website must not be used in any way that causes access to be impaired or damage to the site. Failure to comply with this may result in criminal prosecution.

Events Beyond our Control

Mele Direct will not be held responsible for delays or failures to meet our obligations that have been listed if issues arise from a cause beyond our reasonable control. This does not affect the customer's statutory rights.

Delivery & Returns

Our delivery and returns policy can be found in the relevant sections of this site.

Our Contract

Upon completing an order at meledirect.co.uk you will receive an automated email confirming that an order has been received. The email will contain details of the order and your delivery details. As the email is generated automatically it does not mean that we have been able to meet your order. Should there prove to be any problems with your order you will be contacted by our helpdesk using the contact details you provided when placing your order.


Upon despatch of your order an email will be sent notifying you of the goods despatched. On the rare occasion that an item is ordered and later found to be out of stock our helpdesk will notify you as soon as possible and verify if an exchange is required or alternatively a refund.

Pricing & Images

On rare occasions there may be an item on the site that is incorrectly priced. At our discretion we may dispatch the goods and refund any difference, or contact you and inform you of the price change, and verify if you still wish to order the product, or remove the item from your order, refund the appropriate value and notify you of the cancellation.

Product images are provides solely for a guide and cannot be relied upon for accurate colour matches of the final product, as such product colours may vary.


By placing an order with Mele Direct you consent to receive electronic communications from us. This does not affect your statuary rights.

Security and Encryption

Any personal information collected from the shopper at checkout is encrypted to the maximum strength supported by the shopper's browser using SSL before being sent to HSBC for payment processing.

Alterations to Terms and Conditions

Mele Direct reserve the right to make changes to the website our policies, and Terms and Conditions.

Lionite Mele Ltd T/A Mele Direct
Unit 1D, Maes-y-Coed Road, Cardiff CF14 4UZ

Place of registration England No. 928127
VAT number: 134 08 68 75

Email: edi@meledirect.co.uk